Shipping and Cancellation Policy

Where we ship

We ship to addresses across India. For Cash on Delivery orders, we check at checkout that our courier partner delivers to your PIN code.

Order processing

Every watch is checked and packed with care. Orders are usually packed and handed to our courier partner within 1 to 3 business days of being placed.

Delivery time

Once your order is shipped, delivery time depends on your location and the courier. Orders to metro cities usually arrive sooner than orders to smaller towns and remote areas.

Shipping charges

Any shipping charge for your order is shown clearly at checkout, before you place the order. There are no hidden costs after you pay.

Cash on Delivery

Cash on Delivery is available on eligible PIN codes. Please keep the exact amount ready, as delivery partners may not carry change.

Tracking your order

We email you when your order is shipped, when it is out for delivery and when it is delivered. You can also follow it at any time from My Orders.

If a delivery fails

If the courier cannot deliver your order after their attempts, or the order is refused at the door, it may be returned to us. We will email you, and you can contact us to arrange a new delivery.

Damaged or opened package

If the package looks damaged or opened when it arrives, please take photos before opening it and raise a request from My Orders. See our Return and Refund Policy for how we make it right.

Cancelling an order

You can cancel your order yourself from My Orders until it has been shipped.

• Cash on Delivery orders: nothing has been paid, so there is nothing to refund.
• Prepaid orders: the full amount is refunded to your original payment method, or to your ORTIS wallet as store credit if you choose.

Once an order has been shipped, it can no longer be cancelled. You can still ask for a return after delivery, as set out in our Return and Refund Policy.