Return and Refund Policy

Returns and exchanges

You can ask for a return or an exchange within 15 days of delivery. Go to My Orders, choose your order and select Return or Exchange. Our team reviews every request and replies by email.

Once your request is approved, we will share the pickup or shipping details for sending the watch back to us.

What can be returned

To be accepted, a returned watch must:

• Be unused and unworn, with no scratches, dents or marks on the case, glass or strap.
• Not be resized, altered or repaired.
• Come back in its original box and packaging, with all tags, inserts and accessories.

Every return is checked when it reaches us. If a watch does not pass this check, we will tell you why and send it back to you.

Damaged, faulty or wrong item

If your watch arrives damaged or faulty, or you receive a different product from the one you ordered, please raise a request from My Orders as soon as you can, within the 15-day window. Add clear photos of the watch and the package; they help us sort it out quickly. We will arrange a replacement or a full refund at no extra cost to you.

How refunds work

We start your refund once the returned watch passes our quality check. You can choose how to receive it:

• Store credit: added to your ORTIS wallet with an extra 10% on top, ready to use on your next order.
• Cash on Delivery orders: refunded to the bank account or UPI ID you share with us.
• Prepaid orders: refunded to the original payment method.

We will email you when your refund is processed. The time it takes to show in your account depends on your bank or payment provider.

When a return is not possible

• The request is made after the 15-day window.
• The watch has been used, worn, resized or altered.
• The original box, packaging or accessories are missing.

Cancelling an order

Want to cancel before your order arrives? See our Shipping and Cancellation Policy.