Privacy Policy

This Privacy Policy explains how ORTIS (we, us, our) collects, uses and protects your personal information when you visit our website or buy from us. By using our website, you agree to the practices described here.

Information we collect

• Details you give us: your name, email address, phone number, and shipping and billing addresses when you create an account, place an order, ask for a return or sign up for our emails.
• Order details: the products you buy, your order history, and any return, exchange or cancellation requests.
• Payment details: for Cash on Delivery, payment is collected at your door. When you pay online, your payment is handled by a secure payment provider, and we do not store your full card or bank details.
• Device and usage information: your browser type, device, IP address and the pages you visit, collected through cookies and similar tools.

How we use your information

• To process, pack, ship and deliver your orders.
• To send order updates, such as confirmation, shipping and delivery emails.
• To handle returns, exchanges, cancellations and refunds.
• To answer your questions and support you.
• To send news and offers, only if you have signed up. You can unsubscribe at any time from the link in any email.
• To keep our website secure, prevent fraud and improve how it works.
• To meet our legal, tax and accounting duties.

Who we share it with

We share your information only as needed to run our store:

• Courier partners, to deliver your order and pick up returns.
• Payment providers, to process online payments and refunds.
• Service providers that host our online store and send our emails, under a duty to keep your data confidential.
• Government authorities, when the law requires us to.

We do not sell or rent your personal information to anyone.

Cookies

We use cookies to keep you signed in, remember your cart and understand how our website is used. You can block or delete cookies in your browser settings, but some parts of the website, such as the cart, may not work properly without them.

How long we keep it

We keep your information for as long as your account is active, and afterwards for as long as we need it to meet legal, tax and accounting requirements or to resolve disputes.

How we protect it

We take reasonable technical and organisational steps to protect your information from loss, misuse and unauthorised access. No method of sending or storing data online is completely secure, but we work to keep your information safe.

Your rights

In line with Indian data protection law, including the Digital Personal Data Protection Act, 2023, you can:

• See and update your details from your account.
• Ask us to correct or delete your personal information.
• Withdraw your consent to marketing emails at any time.

Some information may need to be kept after a deletion request where the law requires it, for example invoices.

Children

Our website is meant for adults. If you are under 18, please use it with the involvement of a parent or guardian.

Changes to this policy

We may update this policy from time to time. Any change will be posted on this page with a new Last updated date.

Questions

If you have any question about this policy or your information, please contact ORTIS customer support.